Frequently asked questions

 

Which suburbs do you deliver to?

We can deliver to most suburbs across South East Queensland:

Brisbane

Acacia Ridge, Albion, Alderley, Algester, Annerley, Anstead, Archerfield, Ascot, Ashgrove, Aspley, Auchenflower, Bald Hills, Balmoral, Banks Creek, Banyo, Bardon, Bellbowrie, Belmont, Boondall, Bowen Hills, Bracken Ridge, Bridgeman Downs, Brighton, Brookfield, Bulimba, Burbank, Calamvale, Camp Hill, Cannon Hill, Carina, Carindale, Carseldine, Chandler, Chapel Hill, Chelmer, Chermside, Clayfield, Coopers Plains, Coorparoo, Corinda, Darra, Deagon, Drewvale, Durack, Dutton Park, Eagle Farm, East Brisbane, Eight Mile Plains, Enoggera, Everton Park, Fairfield, Ferny Grove, Fig Tree Pocket, Fitzgibbon, Forest Lake, Fortitude Valley, Gaythorne, Geebung, Gordon Park, Graceville, Grange, Greenslopes, Gumdale, Hamilton, Hawthorne, Heathwood, Hemmant, Hendra, Herston, Highgate Hill, Holland Park, Inala, Indooroopilly, Jamboree Heights, Jindalee, Kalinga, Kangaroo Point, Karan Downs, Karawatha, Kedron, Kelvin Grove, Kenmore, Keperra, Kholo, Kuraby, Larapinta, Lota, Lutwyche, Lytton, Macgregor, Mackenzie, Manly, Mansfield, McDowell, Middle Park, Milton, Mitchelton, Moggill, Moorooka, Morningside, Mt Crosby, Mt Gravatt, Mt Ommaney, Murarrue, Nathan, New Farm, Newmarket, Newstead, Norman Park, Northgate, Nudgee, Nundah, Oxley, Paddington, Parkinson, Pinjarra Hills, Pinkenba, Pullenvale, Ransome, Red Hill, Richlands, Riverhills, Robertson, Rochedale, Rocklea, Runcorn, Salisbury, Sandgate, Seven Hills, Seventeen Mile Rocks, Sherwood, Shorncliffe, Sinnamon Park, South Brisbane, Spring Hill, St Lucia, Stafford, Stones Corner, Stretton, Sumner, Sunnybank, Taigum, Taringa, Tarragindi, Teneriffe, Tennyson, The Gap, Tingalpa, Toowong, Virginia, Wacol, Wakerley, Wavell Heights, West End, Westlake, Willawong, Wilston, Windsor, Wishart, Woolloongabba, Wooloowin, Wynnum, Yeerongpilly, Yeronga, Zillmere.  

Moreton Bay region

Albany Creek, Arana Hills, Armstrong Creek, Banksia Beach, Beachmere, Bellara, Bellmere, Bellthorpe, Bongaree, Booroobin, Bracalaba, Bray Park, Brendale, Bunya, Burpengary, Caboolture, Camp Mountain, Campbell's Pocket, Cashmere, Cedar Creek, Cedarton, Clear Mountain, Clontarf, Closeburn, Commissioners Flat, D'Aguilar, Dakabin, Dayboro, Deception Bay, Eatons Hill, Elimbah, Everton Hills, Ferny Hills, Griffin, Highvale, Joyner, Kallangur, Kippa-Ring, Kurwongbah, Lawnton, Mango Hill, Margate, Morayfield, Murrumba Downs, Narangba, Newport, North Lakes, Petrie, Redcliffe, Rocksberg, Rothwell, Samford, Samsonvale, Scarborough, Strathpine, Wamuran, Warner, Woodford, Woody Point. 

Redlands

Alexandra Hills, Capalaba, Mount Cotton, Thorneside, Victoria Point, Birkdale, Cleveland, Ormiston, Sheldon, Thornlands, Wellington Point.

Logan

Bahrs Scrub, Bannockburn, Beenleigh, Berrinba, Bethania, Boronia Heights, Browns Plains, Buccan, Carbrook, Chambers Flat, Cornubia, Crestmead, Daisy Hill, Eagleby, Edens Landing, Flagstone, Flinders Lakes, Forestdale, Glenlogan, Greenbank, Heritage Park, Hillcrest, Homlview, Jimboomba, Logan Central, Logan Reserve, Logan Village, Loganholme, Loganlea, Maclean, Marsden, Meadowbrook, Mt Warrent Park, Park Ridge, Priestdale, Regents Park, Riverbend, Rochedale, Shailer Park, Slacks Creek, Springwood, Stockleigh, Tanah Merah, Underwood, Waterford, Waterford West, Windaroo, Woodridge.

Sunshine Coast

Alexandra Headland, Beerwah, Birtinya, Bokarina, Buddina, Caloundra, Castaways Beach, Coolum, Cooroy, Currimundi, Doonan, Eudlo, Eumundi, Flaxton, Glenview, Ilkey, Kunda Park, Landsborough, Marcus Beach, Maleny, Mapleton, Marcoola, Maroochy, Minyama, Montville, Mooloolaba, Mooloolah, Nambour, Ninderry, Noosa, Noosaville, Palmview, Palmwoods, Peregian, Pomona, Sippy Downs, Sunrise Beach, Sunshine Beach, Tinbeerwah, Tewantin, Woombye, Yandina.

If you live outside these areas we may still be able to service you.  Dry, non-perishable goods can be delivered almost anywhere in Australia via Australia Post. In these cases your delivery charge will be calculated at checkout. 

If you live in other areas of South East Queensland or Northern NSW, please contact us to find out whether we can deliver to your area. In these cases the delivery day and charges may be different to the standard timing and rates described in our delivery terms and conditions. 

What happens if I’m not home when my box is delivered?

The courier will leave your box according to your instructions (you can tell us where you would like it put when you place your order), or in the best place they are able to access.

Alternatively, you can choose to have it delivered to a work address.

What should I do if there is a problem with my order?

If you have a problem with your order you can email us at hello@secondnatureorganics.com.au or call 0417 658 596 during business hours.

Please refer to our terms and conditions regarding credits and refunds.

What if I need to cancel my order?

You can cancel your order before 7am Tuesday. If you cancel after this time we may need to charge a handling fee of up to 20%.

How do you source the products that you don’t grow on the farm?

We work in partnership with one of Brisbane’s best organic wholesalers to get access to hundreds of products from a range of quality suppliers. 

What is the deal with substitutions?

We do our best to ensure our website is as up to date as possible with available products, however sometimes certain items will become unavailable for reasons beyond our control.  If you are happy to receive substitutions, our friendly packers will provide you with a very similar alternative. If we can't provide a suitable substitution you will receive a credit for your next order, or a refund. 

If you would prefer not to receive substitutions, you can simply advise us as part of your account registration.

Have another question that is not covered here?

Please contact us!